Employment Opportunities

The Property Manager is responsible for managing the daily operations of assigned properties in accordance with company policies, lease agreements, and applicable laws. Responsible for overseeing  resident services department and collections efforts. This is a regular, full-time, exempt position that reports to the Director of Property Management. The schedule for this position is typically Monday through Friday, and On-call as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Managerial Duties

• Conduct community staff meetings regularly.
• Monitor team performance against objectives and provide feedback for improvement.
• Maintain open communication with residents, staff, and other department staff to effectively manage business results.

Financial/Operational Activities

• Analyze Operating Statements/Budgets and other relevant data related to the financial performance of the property and make recommendations to the Director of Property Management to address concerns.
• Partner with regional manager on community capital improvement projects, repairs to common areas, contract development projects, and assist with negotiations with outside vendors on project costs.
• Follow property operational budget.
• Approve payment of all invoices and company purchases.
• Follow company policies regarding rent collection.

Leasing/Sales Management

• Lead and mentor leasing agents by promoting a positive, encouraging, and collaborative work environment.
• Train, coach, and assist leasing agents with sales and marketing processes and procedures including exceptional customer service and effective selling to both current and prospective tenants.
• Assist in the development and participation of leasing promotional events and activities.
• May assist in the preparation of leasing paperwork.
• Audit resident files periodically to ensure files are properly maintained.
• Collect, post, and deposit security checks, rent, and all other payments associated with leasing and resident move-ins.
• Analyze and monitor community marketing conditions in order to anticipate market changes or trends that could affect profitability of the community.
• Actively participate in local business community and develop a rapport with resident community.

Resident Relations and Retention

• Provide the highest level of customer service to residents and prospective residents by responding to inquiries and proactively addressing their concerns.
• Monitor maintenance activities and ensure resident satisfaction.
• Partner with maintenance staff to ensure community appearance is acceptable at all times.
• Manage the effectiveness of renewal efforts and process.
• Perform move-out activities e.g. exit inspection walk-through with residents and determining final billing charges.
• Build positive relationships with residents by hosting community events and activities.